Patel Dental and Implants
  • Mon - Thu 8:00AM - 5:00PM
  • Friday - By Appointment Only
  • 150 W Crescent Square Dr.
  • Graham, NC 27253

Faq's

Office Policies & Frequently Asked Questions

Get your answers here

Office Policies


  • Office Hours
    Clinic office hours: 8:00 am until 5:00 pm Monday through Thursday. Closed for lunch from 1 until 2 pm.
  • Appointments
    Our office works on a “by appointment” schedule. Courtesy telephone, email, and text message reminders may be sent. However, keeping an appointment is the responsibility of the patient. To change an appointment, 24 hours notice is required. Fifty Dollars ($50.00) is charged for all broken appointment or cancellations without 24 hours’ notice.
  • Emergencies

    Our staff strives to treat “true” dental emergencies with all due haste. We request immediate notice. During office hours, emergencies are worked into the schedule. After hours, the office can be paged using our emergency number: 336-570-3882. Patients seen outside of normal office hours are charged five hundred dollars ($500) in addition to the fees associated with any treatment provided.

    Emergencies often arise from ignoring lingering pain or discomfort. It is advisable to seek treatment by contacting our office before symptoms become an emergency.

  • Insurance & Payments
    PAYMENTS: Payment is required at the time of service. We accept cash, checks, MasterCard, Visa, American Express, Discover, and CareCredit.
    INSURANCE: We are proud to announce that we are now a VA Community Care Network (CCN) provider! At this time we do not accept Medicaid. We are not contracted with any dental insurance providers, however, we are happy to file all insurance claims on your behalf.
    PAST DUE ACCOUNTS: Some accounts will be reported to a collection agency or your county clerk for small business claims action.
  • Are payment plans available for my dental treatment?

    Yes. We accept CareCredit, a personal care credit card with flexible payment options, including deferred interest. We also accept MasterCard, Visa, American Express and Discover.

  • Do you accept dental insurance?

    Yes. We accept many types of dental insurance. We will be happy to process your claim for you upon receipt of your co-payment.

    VA Dental: We are proud to announce that we are now a VA Community Care Network (CCN) provider! Contact your local VA Provider for a referral to our practice.

    Medicaid: At this time we do not accept Medicaid.

    Dental Insurance: We are not contracted with any dental insurance providers, however, we are happy to file all insurance claims on your behalf.

FAQ's


  • We’re Here to Help!

    Did you know that oral health is vitally important to overall health? Our staff of professionals educates individual patients and families on maintaining good oral health.

    Remember to brush after each meal and floss daily! Cavity-causing bacteria that cause cavities and gum disease such as gingivitis take 24 hours to start!

    Call our office today and schedule an appointment – or fill out our online form – to begin a path to healthy mouth! We look forward to seeing you soon!

  • How often should I see a dentist?
    The American Dental Association (ADA) guidelines recommend visiting a dentist at least twice a year for a checkup and professional cleaning. Our office also recommends a minimum of two visits per year.
  • What should I expect during my appointment?

    One of our staff members will compile your medical and dental history during your first visit. We will then examine your teeth and gums, screen you for oral cancer, make images (X-rays) of your teeth as needed and complete a TMJ (temporomandibular or jaw joint) exam. After we review your dental profile, we will discuss a diagnosis with you. If treatment such as a root canal (endodontics), braces (orthodontics) or oral surgery is needed, we may plan to treat you in our office or refer you to a specialist. We will discuss your options for treatment and fee payment and help you determine the best plan to fit your needs.

    During regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or problems you may be experiencing and answer any questions you may have.

  • What if I have an emergency?
    Please call our office as soon as you determine that you have a dental emergency. We will be glad to work you in to our schedule if you have a dental emergency during regular business hours. After hours, over the weekend and during holidays, please call the doctor’s emergency contact number: (336) 260-3713.
  • Are regular checkups important for Adults? for Children?

    It is important to have your dental team examine your teeth once every six months. It is especially important for children to come in early to become familiar with the dental office and procedures.

    Our office will educate you on how to properly care for your teeth and your children’s teeth as well. The American Academy of Pediatric Dentistry states that children should see a dentist when they get their first tooth and not later than 1 year of age.

  • What will plaque and tartar do to my teeth?

    Plaque (the soft film over your teeth) can be removed by brushing and flossing daily. It is important to visit your Hygienist every six months to remove tartar build-up from your teeth. If tartar remains on your teeth, you may develop a condition known as Periodontal Disease.

  • Can you restore decayed teeth?

    Preserving your natural teeth is our goal! Leaving teeth unrestored and decayed will eventually cause loss of a tooth and other conditions such as infection in your body.

    We want our patients to have a healthy smile! We offer tooth colored and silver fillings, crowns and bridges; and can help you through the root canal process.

  • Can you replace missing teeth?

    That’s what we do! It is critical for overall health and self-esteem. We offer a range of treatment options including implants, dentures, partials and bridges.

  • What is a Dental Membership Plan?

    It is an annual membership plan that allows established patients to gain access to routine preventive care at no extra cost and additional services at a reduced cost. With a membership plan, your oral health doesn’t have to take a back seat due to cost concerns.

  • About X-Rays

    Our commitment to our patients is to meet or exceed the standard of care recommended by the American Dental Association (ADA). In accordance with the ADA, we believe that X-rays or radiographs are essential to assuring dental health. Our practitioners, however, prescribe radiographs conservatively to avoid unnecessary exposure. The frequency and type of X-ray is determined upon examination of each patient and assessing his or her individual risk of dental disease.

    If you as a patient do not wish to have radiographs taken at least every two years or more often as your dental conditions dictate, we recommend that you seek dental care elsewhere. It is our firm belief that we cannot fulfill our commitment to your dental health without this essential tool. Thank you for your understanding.

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